Uber Etiquette: Everything You Need to Know
I remember the discussions I used to have with my parents…
“Glenn, don’t get in cars with strangers,” my Mom would tell me.
Now, I have to explain to my daughter how to order an Uber. Oh, how far we’ve come.
For new Uber drivers, it can always be tricky to navigate the ins and outs of a new business. When it comes to Uber and ride-sharing, there are certainly many of those. Here are some quick tips to help you navigate the Uber etiquette field.
Uber Etiquette: Communicate
If you are running late or can’t find the particular location of your passenger, be sure to get in touch with them through the Uber app. Keeping your rider informed of your location is always an important thing to do.
You don’t need to always open the door for your passenger, but if they do have luggage, consider getting out and putting it in the trunk for them.
Keep a tidy vehicle. This may seem like a no-brainer, but you would be amazed at the difference that even a slight mess can have on ratings for Uber drivers. Here’s a more in-depth discussion of Uber car cleaning tips.
Uber Etiquette: Keep it Fresh
Smells are another important Uber etiquette rule. Try not to eat or smoke in your vehicle because those smells will linger for a long time.
Don’t have any overpowering deodorant or cologne or perfume on. Air fresheners are a great way to have a non-intrusive good smelling car.
Another Uber etiquette tip is music selection. Let your rider pick a radio station or a playlist.
If S@brina and Claryce want some tay-tay, then you better rock it!
Keep your rider informed about details of the route you want to take, in case they have another idea in mind. Being engaged and communicative about your route and destination is always a good way to get a good rating and to encourage a conversation with your riders.
Uber Etiquette: The Art of Small Talk
Ask the rider if the temperature is okay for them and offer to adjust as necessary. If you need to take a phone call, excuse yourself and always use
If you need to take a phone call, excuse yourself and always use hands-free options when taking a phone call while driving.
Know which topics are good conversation starters and which ones aren’t. Talking about the weather, food, music, your pets, and family, those are always good topics to discuss.
Avoid things like religion, politics, legal issues, et cetera, or anything controversial.
“Hey Bob, what’s your position on a Trump presidency?” – No good!
“Hey Bob, did you see that Cubs game last night? Wow what a doozy!” – Now you’ve got it!
If you choose to eat a garlic-laden shawarma for lunch, which sounds delicious, remember not to eat in your car.
Have a pack of mints ready for those afternoon lunches that may have offensive smells.
Respect silence if that is the cue you’re getting from the rider. Many riders enjoy silence or like to work on their tablets or phones while riding with Uber.
Know the signs of someone who doesn’t want to engage and who just wants to be left alone. That’s Uber etiquette 101!
And finally, introductions are always useful but no need to be super formal about your introduction.
If your name is Charles Rutherford III, you may want to stick with “hey man my name’s Charlie but my friends call me Chuckles.”
You need to know how to read your rider’s moods. Uber etiquette is all about reading people and being curteous. After all, you’re running a small business, so your paycheck depends on your Uber etiquette savvy.